Position Information: The Service Consultant is responsible for scheduling service work in the Service Department and for selling additional needed service to customers. This is a front-line position that establishes rapport with customers.

Responsibilities: Maintain customers satisfaction level established by management / Maintain dealership prescribed standard for hours and dollars per repair order / Understand and follow federal, state, dealership, and local regulations / Ensure that all documents are accounted for / Accomplish the forecast that has been established / Schedule appointments for team efficiency / Communicate with customers to determine nature of mechanical problems / Advise customers on the care of their vehicle and the value of maintaining it to manufacturers standards / Progress checking and selling of needed repairs (providing estimates) / Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks / Excellent communication skills / Neat professional appearance / Must be organized and accurate

Qualifications: Ability to receive customers with courtesy, efficiency, and enthusiasm / Knowledge of appropriate telephone techniques / Knowledge of automotive operations / Sales experience / Knowledge of Reynolds and Reynolds / Must have excellent listening skills / Valid Illinois Driver’s license with a good driving record.

Hours:

Monday through Friday: 7:00 a.m. to 6:00 p.m. and Saturdays in rotation.